• Account Executive - Workforce

    ACT, Inc.Iowa City, IA 52240

    Job #856149353

  • Overview

    ACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.

    Learn more about working at ACT at

    Responsibilities

    ACT has adopted relational account management practices in which the Account Executive, Workforce maintains the account relationship for the life of the account. This individual develops new business, maintains that business, and expands that business through understanding the needs of the client and bringing ACT's workforce products and services to the client in a manner that achieves the client's goals and objectives. The Account Executive relies on standard operations and/or client-facing program management to ensure that the delivery of agreed upon solutions satisfies client needs, therefore the Account Executive informs the work of these teams.

    ESSENTIAL JOB RESPONSIBILITIES

    Typical work-related activities include:

    • Maintain working knowledge of ACT's products and services

    • Maintain working knowledge of ACT's key competitors' similar products and services

    • Develop working knowledge of education industry and assessment business

    • Develop new business and maintain existing business of ACT's standard products and services to clients, as assigned

    • Develop and maintain relationships with the state education offices working to maintain and secure state contracts

    • Manage objections, coordinate orders, and maintain accurate and current account information in the CRM

    • Escalate opportunities and cases according to protocols

    • Respond to clients in a timely manner

    • Pursue business within established processes and timelines

    • Prepare for internal and/or client meetings using adopted ACT methodologies

    • Attend and actively participate in ACT meetings, as directed

    • Travel as directed to meet with clients, support trade shows and conferences, attend other meetings, or for personal staff development

    • Provide progress reports as scheduled by supervisor

    • Represent ACT at conferences, trade shows, etc. as directed

    • Communicate effectively and efficiently with ACT personnel and clients

    Qualifications

    Minimum Qualifications

    Education:

    • Bachelor's degree in a related area required; preferably in business

    • Master's degree preferred

    • Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

    Experience:

    • Minimum of three years in the education industry required and have experience in the states they are supporting

    • Account management experience preferred

    • Assessment industry experience preferred

    Knowledge, Skills and Abilities:

    • Strong listening, speaking, and writing skills

    • Superior ability to read and interpret written material including the recognition of technical terms and jargon

    • Strong relationship skills

    • Strong analytical abilities

    • Competence in using computers, devices, and software including word-processing, spreadsheet, database, and CRM (preference for ~~~)

    • Ability to determine logical solutions to complicated problems

    • Ability to set goals and priorities

    • Strong negotiation skills

    Job ID2019-1479

    of Openings1

    CategorySales

    Travel50 - 75% Travel

    ACT is an Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled.

    Updated 03/25/2019

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