• Analyst/Sr Analyst -Product Development - Enterprise Digital & Analytics

    American ExpressPhoenix, AZ 85067

    Job #1571495580

  • Description

    "You Lead the Way. We've Got Your Back.

    At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day

    American Express - 2020 Digital Product Management Full-Time

    Become part of the digital transformation and help revolutionize the financial services industry.

    At American Express, we provide customers with exceptional access to products, insights and experiences that enrich lives and build business success. Our customers include our Cardmembers as well as the small businesses, merchants, corporations, and bank partners that are all members of the dynamic American Express network. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

    The Digital/Product role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world's top brands. You will have the opportunity to see how you can make a direct contribution to the success of our company. You will work among high performing engineering, design and product teams to build user-centric solutions to challenging problems. You will enjoy being challenged in a lively, collaborative, diverse and inclusive team environment.

    Where are these roles located within American Express?

    Digital Product roles exist throughout many parts of the organization, from our enterprise-wide Digital Labs and Enterprise Digital & Analytics organizations to the Digital Product teams that sit within our Commercial and Merchant businesses.

    What type of work can you expect to do in Digital at American Express?

    • Be responsible for the end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms, following a User Centered Design approach

    • Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience

    • Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.

    • Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and prioritizing features

    • Work closely with cross-functional partners and colleagues (marketing, engineering, legal, compliance, risk) to create and maintain your product backlog

    • Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.

    • Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends

    Qualifications

    We have the know-how, creative platform and global reach to make nearly any idea a reality. Do these describe you?

    Educational, Skill and Experience Requirements

    You should have the following skills and qualifications;

    • Bachelor's or Graduate degree in any Engineering field, Business, Marketing, Human-Computer Interaction, Economics, Computer Science, Psychology or job experience in related fields Demonstrated interest in digital space and ability to collaborate with technology partners

    • Ability to blend big picture thinking with fine details and manage many stakeholders

    • Strong analytical, problem-solving/quantitative skills

    • Willing to do things differently, experiment, and share fresh perspectives

    • Excellent written and verbal communication skills, and ability to present ideas clearly

    • Prior industry experience in digital product management would be preferred

    • Bachelor's degree [preferably in STEM field]

    • Agile/SAFe methodologies and previous product experience are pluses

    Why American Express?

    There's a difference between having a job and making a difference.

    American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

    We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

    Because we believe that the best way to back our customers is to back our people.

    The powerful backing of American Express.

    Don't make a difference without it.

    Don't live life without it.

    Learn more about our Digital groups at American Express by visiting ~~~ .

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.

    Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

    Job: Marketing

    Primary Location: US-New York-New York

    Other Locations: US-Arizona-Phoenix

    Schedule Full-time

    Tags PA-12100

    Req ID: 21010854

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