ACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.
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The Program Manager I will assist and support planning, tracking, coordination, and fulfillment of ACT State & District testing deliverables, and other project work within Research. Ensure processes and procedures follow up to date documentation standards.
ESSENTIAL JOB RESPONSIBILITIES
Typical work-related activities include:
Coordinate ACT State & District Testing validation and fulfillment efforts with program management and technical staffs to ensure those efforts are done on schedule, issues are escalated and resolved in a timely manner, and all documentation is completed according to department procedures
Manage processes related to school and district affiliations: validate all school and district relationships, coordinate with staff to resolve any issues, and prepare permanent electronic reference files for consumption by all related systems
Understand Research Services technical issues and strategy; apply that knowledge to work with data manipulation tools, job run processes, and conduct data discovery
Coordinate with staff to develop and maintain program management practices including, but not limited to, a program management plan, project schedule, communications plan, risk register, issues log, change log, and customer-facing status reports
Become subject matter expert on systems used to fulfill ACT State & District Testing and ad hoc technical Research projects; use this familiarity to educate internal and external contacts and perform user acceptance testing on systems
Establishes and maintains positive working relationships with cross-functional workgroups and external customer contacts
Bachelor's degree required, preferably in education or business administration
Or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Minimum of two years of related program management experience
Demonstrated experience working with a diverse group of internal stakeholders in a matrix environment to deliver contracted services required
Knowledge, Skills and Abilities:
Basic understanding of software including word processing, scheduling software
Proficiency in Microsoft Office Suite, including Project, Word, Excel, Outlook, and SharePoint
Ability to work collaboratively in cross-functional teams
Ability to manage multiple deadlines
Ability to communicate with other ACT personnel and external customers through strong, organized writing and verbal skills
TravelNo Travel Required
ACT is an Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled.