• Project Manager - Digital Workplace

    American ExpressPhoenix, AZ 85067

    Job #1571495582

  • Description

    You Lead the Way. We've Got Your Back.

    At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.


    Digital Workplace / Site Services is looking for a skilled and enthusiastic Project Manager with an enquiring mind and tons of energy to be responsible for the planning, coordination, and status reporting from initiation to implementation of engineering projects. The candidate will achieve team productivity and agility by demonstrating Agile/Scrum concepts and principles. We are looking for someone who understands technology and can showcase servant leadership qualities to help a team deliver at its best.

    Organizational Context:

    Individual contributor working on a team responsible for delivering development projects or programs and platform enhancements

    How will you make an impact in this role?

    • Facilitates scrum ceremonies, daily stand-ups and DOR sessions with delivery teams

    • Works with the product owners to develop a prioritize team backlog

    • Support product owners by ensuring regular backlog refinement activities occur for team

    • Ensures resource dependency alignment across teams

    • Execute the Program Increment (PI) objectives to support the strategy, vision and road map

    • Generate and facilitate approval of digital Agile Charter every PI

    • Support product owners by ensuring process documentation and flowcharts are created and maintained

    • Keep updated with latest SDLC Agile compliance standards and audit points

    • Ensure dashboards for Planning and Audit are maintained and reviewed with team

    • Ensure team Confluence site is maintained and reflects Sprint changes

    • Create data-driven insights into the delivery and execution of the team using relevant team level metrics

    • Raises impediments, handles risks, dependencies, and resourcing needs

    • Support and encourage innovation through continuous exploration

    • Identifies and tracks key project achievements

    • Ensures all systems of record for project reporting are kept current, and directs and monitors work efforts on a regular basis


    Education & Experience:

    • Bachelor's Degree in related field required

    • Prior relevant technology and business work experience

    • Certification(s) in agile or scrum a plus

    High Performance Behaviors:

    • Ability to handle project resources and achievement timelines

    • Ability to track and mitigate program risks

    • Ability to ensure program work meets compliance and regulatory obligations

    • Ability to handle and facilitate multiple product teams


    • Experience with Jira a plus

    • Familiarity with ITIL/ITSM best practices

    • Familiarity with ServiceNow a plus

    • Be flexible and adapt to change easily and often

    • Technical acumen and ability to understand the team's technical platforms and applications

    • Facilitate technical solution alignment discussions

    • Coach team in Lean-Agile practices and mindsets

    • Live the Agile and SAFe Values and Principles

    • Encourage diversity of thought and demonstrate an open mindset

    • Foster a culture of trust and leadership in others

    • Champion a learning culture to drive continuous improvements and standardization

    • Respectfully and purposefully challenge the status quo

    • Promotes compliance with SDLC standards across the team

    • Ensures data integrity for the team within the Agile Management tools

    Technology Skills You'll Use Every Day:

    • Adaptive Communication

    • Agile Practices

    • Industry and Company Knowledge

    • Organizational Change

    • Technical Acuity

    • Technology Industry Trends

    Game Changers:

    • Flexibility

    • Collaboration & Partnership

    • Continuous Improvement

    • Courage

    • Curiosity

    • Resourcefulness

    • Servant Leadership

    • Tenacity

    Role/Strengths You'll Need:


    • Portfolio, Program, and Project Support

    • Project Management


    • Analytical Thinking

    • Decision Making Influence

    • Relationship Management


    • Planning & Organizing

    • Problem Solving

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

    Job: Technology

    Primary Location: US-Arizona-Phoenix

    Schedule Full-time

    Req ID: 21010279