Robert Half • Greenfield, MA 01301
Job #2688395672
Description
Robert Half has teamed up with our client in the Greenfield, Massachusetts area who is looking to bring on a Customer Service Coordinator. The chosen candidate will be tasked with responsibilities that revolve around customer service and data entry, providing support in a dynamic and fast-paced environment.
Manage incoming phone calls, providing prompt and efficient service
Coordinate the entry of service tickets and ensure accuracy and completeness
Order necessary parts from relevant departments when required
Oversee the shipping of parts to outside locations and ensure timely delivery
Generate pick-up tickets and ensure they are accurately recorded
Enter labor and parts order for payments received, ensuring accurate record-keeping
Set up customer numbers in the system, maintaining up-to-date records
Coordinate credits from the corporate department and ensure they are correctly applied
Liaise with customer support specialists to resolve any issues or inquiries
Assist the sales team with customer service tasks
Understand and efficiently use the customer service module for scheduling calls
Familiarize with the warranty process for warranty reorders
Keep track of inventory, locations, and parts to ensure technicians are well-supplied for appointments
Determine whether a customer is completed or in need of future services and can perform follow-through with reordering of necessary parts
Use Word and Excel for data entry and record management
Evaluate each technician's route for efficiency and suggest improvements where necessary
Maintain strong customer service skills and ensure customer satisfaction
Multi-task and maintain a high level of attention to detail in all tasks.
Requirements
Proven experience in a customer service role within the construction/contractor industry
Strong ability to assist customers, addressing their needs and inquiries promptly and professionally
Prior experience in a call center environment, handling high volume customer communication
Excellent computer data entry skills, with attention to detail and accuracy
Proficiency in order entry systems, ensuring all customer orders are processed accurately and in a timely manner
Strong communication skills, both written and verbal, to effectively interact with customers and team members
Ability to work in a fast-paced environment, managing multiple tasks simultaneously
High level of problem-solving skills to handle customer complaints and resolve issues
A team player with a positive attitude and customer-centric approach
Flexibility to work in different shifts, including weekends and holidays, if required
A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
Do not hesitate to apply!
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
Robert Half • Holyoke, MA 01040 • 3 Days Ago
Robert Half • Pittsfield, MA 01203 • 4 Days Ago
Robert Half • Springfield, MA 01139 • 4 Days Ago
Robert Half • Milford, NH 03055 • Yesterday
ABF Freight • Brattleboro, VT 05302 • 6 Days Ago
Adecco US, Inc. • Hinsdale, NH 03451 • May 1
Aerotek • Deerfield, MA 01342 • Yesterday
ALDI • Northampton, MA 01060 • 10 Days Ago