Robert Half • New York, NY 10176
Job #2690212157
Description We are in search of a meticulous and customer-service-oriented individual for the role of Customer Support Coordinator, located in New York. This position is in the Dispatch/Customer Service industry and offers a contract to hire employment opportunity. The successful candidate will be tasked with duties such as scanning paperwork, assisting couriers, email correspondence, and understanding of NY city roads and streets for efficient dispatching.
Accurately scan and organize paperwork
Assist couriers and address their issues and concerns
Handle email correspondence effectively
Understand New York City roads and streets for efficient dispatching
Monitor and ensure all routes are covered and communicated to the customer
Communicate any delays and/or problems to the Dispatch department
Inspect vehicles to ensure customer specifications are met
Ensure compliance with log in process and ec-mobile compliance
Work directly with drivers to resolve any problems on the road
Assist with contracting of additional drivers
Ensure that all drivers paperwork is up to date
Ensure all drivers are in uniform with visible ID badge Requirements - Prior experience of at least 2 years in a customer service role is necessary
Proficiency in document scanning and printing is expected
Strong written communication skills for effective email correspondence
Ability to resolve customer service issues promptly and efficiently
Previous experience in dispatching will be advantageous
Exceptional customer service skills, including the ability to build rapport and trust with customers
High school diploma or equivalent required; further education or qualifications in a relevant field will be a plus
Proficiency in using computers and customer service software
Excellent problem-solving skills and ability to think on your feet
Strong interpersonal skills and ability to work well in a team environment
Ability to multitask and manage time effectively in a busy environment
Fluency in English; knowledge of a second language will be a plus.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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