Desktop Support

Description

Our client is seeking to hire a Sr. Desktop Support Analyst to help support the firm's move to the VDI. This person will be responsible for helping walk users through post deployment support issues. They will also be responsible for assisting with other tickets that this team receives relating to more general IT support. The positions will be located at their corporate location on Pratt St. This person must have some sort of experience working with Virtual Machines.

Job Duties

• Provide excellent customer service and problem resolution for all escalated issues from the Enterprise IT Helpdesk

• Provide in-person desktop support for Windows 10 Operating Systems, Microsoft Office Suite, Microsoft Outlook / Exchange, HP hardware, printers and peripherals, Microsoft Teams

• Perform both hardware and software installations, as well as, replacing leased PC hardware

• Provide support for various mobility devices including iPhones, iPads, etc.

• Demonstrate expertise in a Windows OS environment and advanced troubleshooting skills

• Possess basic knowledge of networking concepts

Skills

Desktop Technical Support, Windows 7/Windows 10, Powershell Scripting and Outlook, virtualization, VMware

Additional Skills & Qualifications:

VXrail and Citrix experience are a plus.

Communication is critical, professionalism, organization.

Experience Level

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.