Desktop Support Engineer/ONSITE

Description

Our client is seeking an Information Technology Support Specialist to perform

analytical, technical, and administrative work in the planning and installation of new and existing personal

devices and workstations. This position will require someone who is organized to prioritize and complete troubleshooting for various on premise technical issues. The primary focus of this role will be continued end user and break/fix support. The team is looking for someone self motivated and interested in continuing to learn and expand their knowledge.

This person's responsibilities will include: diagnoses and resolves problems in response to customer reported incidents;

confers with end-users to determine types of hardware and software required; installs new hardware and

software and maintains existing components; trains end-users in the use of equipment and software;

performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral

equipment located throughout the organization; prepares progress reports for all work performed;

evaluates products for compatibility, expandability, and ease of use and support; recommends to

management the support or nonsupport of evaluated products.

This position typically demonstrates intermediate knowledge of principles, practices, and procedures of information technology; integrate

complex elements from other specialties into work assignments; demonstrate a strong commitment to

inclusionary practices which support diversity throughout the organization; establish a shared vision and

take responsibility for the achievement of team goals, and provide direction for appropriate implementation

of plans; present ideas, concepts, and instructions in a transparent manner, and use persuasion and

negotiation to build consensus and cooperation; ensure safe practices and environmental consciousness are

exhibited in decisions; develop new techniques, concepts, theories, programs or solutions and apply them to

complex strategic operating issues; typically work independently on complex work assignments, review

progress and evaluate results and update management as appropriate.

Job Duties

• Serve as the subject matter expert or first point of contact to end-users

• Analyze and resolve complex end-user escalation incidents or issues from other IT support staff

• Provide advanced troubleshooting principles, practices, and procedures

• Participate in the development of effective processes and procedures

• Communicate and translate technical information to non-technical end-users; maintain communication and

monitor incidents through resolution

• Implement security policies and protocols.

• Establish resources such as knowledgebase articles and white papers to resolve routine user issues

• Create, track, and maintain reports and provide updates to management

• May participate in and provide information for the strategic planning process

• May monitor infrastructure issues and resolve or escalate to higher levels of support

• May assist with installing, configuring, and supporting servers, networks, and infrastructure

• Image and deploy new hardware to on-site and remote users

• May assist with new user setup, account creation and permission delegation

• Liaise with third-party support and equipment vendors

• Support conference rooms and audio/visual needs for meeting spaces, presentations and media events

Qualifications/Requirements:

• 3+ years related experience, Associate's degree or higher, or an equivalent combination of education and

experience in this position

• This position is responsible for end-user support, incident management, end-point device configuration and change

management, end-point device vendor management, and relevant SLAs.

• The candidate must have in-depth, hands-on technical skills in Office 365, user account management, and frontend

applications management.

• 3+ years of troubleshooting of Microsoft Windows, Apple macOS, iOS + Android devices, MFD printers, MS Office

Suite, and essential network connectivity management experience is required

• 3+ years of experience in analyzing, installing, configuring, enhancing, and maintaining the front-end software,

administration of file shares, and user permissions

• Knowledge of ITIL framework and best practices

• Experience in support of manufacturing applications and understanding of operations technology is a plus (SCADA,

MES, PLC, controllers, or similar)

• Effective written and verbal communication

• M365 certifications, CompTIA A+, Network+ desired

• Familiar with Active Directory management and single sign-on concepts

• This role will be based onsite between locations in Thornton and Louisville, CO

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.