Director, Governance and Planning for Information Risk Assurance and Technology Risk Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Director, Governance and Planning for Information Risk Assurance and Technology Risk Management is a broadly scoped and highly leveraged role, requiring leadership and strategic / risk assurance mindset combined with strong collaboration, organization, and execution skills.

Reporting directly to the Vice President of ICAT and TRM, the incumbent will be responsible for developing, driving, and monitoring the mandates and roadmaps for the Information Risk Management Controls Assurance Testing (ICAT) and the Technology Risk Management (TRM) teams. This includes enterprise- and segment-level governance and project management expertise.

In addition, this role will be responsible to:

• Provide direction and support to the VP and AVP for managing execution, delivering on governance model requirement, planning needs, running governance cadences, and managing day to day initiatives RAIDs, enabling process improvements, standardization, and automation for the COE, in line with good practice and improved efficiency.

• Provide oversight and training to staff as required and develop best PMO practices.

• Prepare required executive decks and presentations

• Work with management to ensure their informed consent and understanding of risk treatments and acceptances through proper governance reporting and escalation process.

• Maintain and foster enduring relationships with internal customers and peers

• Lead the day-to-day governance needs and requirements of the Information Risk Assurance the Technology Risk teams as per the defined frameworks

• Drive the planning, forecasting, and financial management for TRM and ICAT teams

• Oversee the ICAT Governance Operating Model design, implementation, and maintenance

• Maintain the ICAT and TRM maturity and execution roadmaps

• Provide project Management of all internal TRM and ICAT initiatives

• Coordinate any ICAT or TRM regulatory or audit interactions or exams

• Address all required vendor related activities such as onboarding, contractual drafting and SOW approval

• As a People Manager, lead the Governance team, which directly supports the execution team with all governance tasks

This role will directly manage 3-4 team members and indirectly will coordinate with 25 -50 resources.

Job Requirements (Experience/Knowledge/Skills):

• Minimum 8 years of progressive leadership in the areas of Governance, Program Management, Assurance and Control Testing, Project Management, Information Security, Business Resiliency, or Technology Risk.

• Proven experience in Managing Change and implementing multiple parallel projects

• Previous audit or 2nd line oversight and assurance experience is preferred.

• Previous risk advisory consulting experience is preferred.

• Strong understanding of related best practices and relevant industry framework.

• Sound knowledge of best practices of various aspects of information risk management and prior experience as a leader in Information Risk.

• Strong communication skills and ability to explain highly technical information for non-technologists including executives.

• Strong competencies in collaboration, problem solving and influencing key risk decisions

• Knowledge of the regulatory environments in the U.S. and Canada

• University degree (Computer Science or related discipline preferred)

Competencies:

• Strong communication, consulting, and influencing skills

• Problem solving, analytical, innovative, and strategic thinker

• Strong stakeholder management and alignment skills

• Strong presentation and facilitation skills to all levels and audiences

• Ability to develop and maintain strong relationships

• Strong team player (collaborative)

• Strong time management and organizational skills to manage multiple tasks and changing priorities

Key Leadership Behaviors:

• Strategic and innovative problem solving

• Presentation skills

• Collaboration

• Accountability

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$107,730.00 CAD - $200,070.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.