Front Desk Supervisor, Yavapai Hotel

The Opportunity

Delaware North Parks and Resorts is seeking a full-time Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As a Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$16.00 - $16.00 / hour

Information on our comprehensive benefits package can be found at ~~~ .

Life at the Grand Canyon

Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park!

• Variety of low cost housing available for $27.50 - $40/ week including wi-fi, satellite TV, and all utilities

• Free laundry facilities

• Healthy work-life balance

• Community recreation center with gym and monthly outings

• Tons of activities with the South Rim of the Canyon only minutes away including camping, hiking, river rafting, star-gazing, and museums

Perks at the Grand Canyon

• Health, dental, and vision insurance*

• 401k with company match*

• Paid vacation days and holidays*

• Paid parental bonding leave*

• Tuition or professional certification reimbursement*

• Weekly pay

• 50% off food in our restaurant, tavern, coffee shop, and deli

• 20% off retail and grocery items

• Referral bonus - earn $200 for each eligible referral

• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Responsibilities

• Provides friendly and prompt reservation and check-in assistance to guests.

• Trains and supervises front desk team members the adherence to policies, standards and procedures and to effectively handle difficult problems and complaints.

• Evaluates team member job performance and recommend appropriate rewards or corrective actions.

• Schedules staffing, deadlines, and duty assignments.

• Performs other duties as assigned.

Qualifications

• At least 2 years' experience in front desk with property management systems preferred.

• Prior supervisory experience preferred.

• Should be computer literate in MS Office programs.

• Must be fluent in English language both spoken and written.

• Excellent interpersonal communication skills in person and by phone.

• Must be able to multitask and function in a professional manner while under pressure.

Physical Requirements

• Stand and walk for entirely of shift, twist, crouch, bend at the waist repeatedly.

• Some stair climbing, will push and pull carts.

• Ability to lift and carry a maximum of 25 pounds on occasion.

• Visual and manual dexterity to operate computer and grasp items.

Shift Details

Day shift

Evening shift

Split shift

Overnight

Holidays

Monday to Friday

Evenings as needed

Weekends

8 hour shift

10 hour shift

Overtime as needed

Who We Are

Delaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.