Help Desk Technician

This is a HYBRID role located at: 100 Throckmorton St., Fort Worth, TX

BENEFITS ELIGIBILITY -> DAY 1

WHO YOU ARE

Are you resourceful? Do you enjoy being the subject matter expert and sharing that knowledge to help others? Do you communicate in a way that non-technical users will understand?

ABOUT US

Deluxe Merchant Services (~~~/) (formerly known as First American by Deluxe (~~~/) ) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on Deluxe LinkedIn (~~~) or First American by Deluxe LinkedIn (~~~)

RESPONSIBILITIES

• Ensures proper computer operation so that end users can accomplish business tasks

• Receive, prioritize, document, and actively resolve requests

• Document name, department, contact information, and nature of problem or issue in ticketing system

• Document successful and unsuccessful decisions made, actions taken, and resolution

• Perform hands-on fixes at the desktop level, including installation/maintenance of PCs, printers, monitors, telephone desk sets, installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

• Escalate problems to the appropriately experienced analyst, engineer or developer

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

BASIC QUALIFICATIONS

• Education and Experience: Bachelor's degree in Computer Science OR related field AND 0 years of experience

• 2 years equivalent work experience in help desk or desktop technical support role

• Knowledge of basic computer hardware, including PCs, network-attached printers and Ethernet switches

• Experience supporting user account management with Microsoft Active Directory

• Ability to conduct research into a wide range of computing issues as required

• Extensive application support experience with Microsoft Office

• Experience with desktop and server operating systems

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (desired but not required)

• CompTIA A+, Network +, and Help Desk Institute (HDI) Certifications

• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Exceptional written/oral communication skills as well as customer service skills

• Experience working in a team-oriented, collaborative environment

• Ability to present ideas in user-friendly language

• Ability to absorb and retain information quickly

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////~~~/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ~~~ .