Installation Technician

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Take command of your success as you deliver the future! Service and help sell our product portfolio of integrated communications and personally represent the integrity of a full-throttle, next-generation communications company, delivering the future of Voice, Data, Internet, Entertainment, and Cloud Services to our customers. We offer exceptional paid training, an inclusive, empowering environment, state-of-the-art tools, and innovative team culture. Our Mission? Serve the customer at all levels. We've got the vision, ambition and practical know-how to succeed. DO YOU?

You must reside in the greater Las Vegas metro area to be considered for the position. Telecommunications or related experience is required and be willing to work outside. Please review What We Look For in a Candidate below for additional details.

Job Posted: 4.4.2024 - 4.29.2024

The Main Responsibilities

• Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home services.

• Enable the wireless/wired network on company-approved modems/routers.

• Connect wires and cables to terminals, and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, TVs and home entertainment systems).

• Analyze and troubleshoot basic technical problems or issues.

• Use hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g. multi-meters, HST3000, ONX, OLP) and a laptop.

• Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of test center or other designated employees.

• Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. and perform specified work.

• Use laptop for various purposes, including but not limited to: checking email, reviewing ticket or circuit information, running test routines.

• Interact with customers professionally and courteously via telephone or on the premises.

• Review and discuss service order requirements with customers, evaluating and service needs in addition to recognizing and suggesting additional/alternative service as appropriate.

• Perform specified work.

• Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.

• Test equipment, lines and services to verify proper and working installation.

• Identify/explore additional revenue generation opportunities.

• Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.

• Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision.

• Work with telecom color-coded wires and cables.

• Work with basic electricity, as it relates to telecommunications.

What We Look For in a Candidate

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.

• Requires a valid state driver's license and a satisfactory driving record.

• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.

• May require pole climbing certification.

• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.

• May work in confined spaces (e.g., attics, crawl spaces, utility holes).

• May perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds.

• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Minimum Hourly Wage $17.46

Maximum Hourly Wage $37.70

Requisition #: 333076

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (~~~) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Application Deadline

04/29/2024