IT Deskside Support

Responsibilities

• First Point of Contact: Serve as the initial point of

contact for all IT-related inquiries, incidents, and service requests from

employees.

• Technical Support: Provide timely and effective

technical support to resolve hardware, software, and network issues for

end-users.

• Troubleshooting: Diagnose and troubleshoot technical

problems, including desktops, laptops, printers, and mobile devices.

• Ticket Management: Service Now, manage and prioritize

service desk tickets using our ticketing system, ensuring all issues are

tracked and resolved within established service level agreements (SLAs).

• Documentation: Maintain accurate records of all

service requests, resolutions, and troubleshooting steps taken for future

reference.

• User Training: Offer basic training and guidance to

end-users on IT systems, applications, and best practices.

• Software Installation: Assist with software

installations, updates, and configurations on user mobile devices.

• \ Security Compliance: Ensure compliance with IT

security policies and protocols, including user access management and password

resets.

• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services:

hardware rollouts, refreshes, and other hardware deployment related activities

on PCs, laptops, printers, POS devices, etc.

• Install, maintain, and support the operation of network printers, Windows based

workstations and laptops, and a nation-wide VOIP telecommunications system Provide

1st/2nd level Help Desk support

• Assist with the on boarding of new employees by ensuring that new user accounts and

access is configured, and computers are setup. Ensure management of assets as

part of the Onboarding and Off-boarding processes.

• Responsible for managing events and IT security alerts such as Antivirus notifications,

Software patches and Health status of IT infrastructure components.

Qualifications

Bilingual -- Provide support to end users in Spanish and English

• Must have a Diploma/Degree from a recognized IT program

• 5 days / week in Atlanta office to start

• Local site support (travel to surrounding Atlanta location) as needed. Potential out of state travel as needed for

projects and implementations.

• A+ certification & at least one certification from either Cisco or Microsoft

• A minimum of 3 to 5 years of deskside support experience

• A minimum of 3 to 5 years of IMAC experience doing hardware rollouts, refreshes,

and other deployment related activities

• A minimum of 3 to 5 years of break-fix experience

• Familiar with network cabling, testing, patch panels and associated tools

• Have strong internetworking and troubleshooting skills

• Other vendor certifications from OEMs (Dell, Lenovo, HP) considered an asset

• Must be a self-starter and have the ability to manage multiple tasks

• Exceptional customer service skills

• Good communication skills

• Ability to work independently or as part of a team

• Ability to complete tasks effectively with minimal supervision

• High-level skill set

• Outstanding people skills

• Proficient in Windows 10 / 11 and Mac devices

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.