Medical Receptionist - Per diem

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Position in this function is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

What Work Will Look Like:

• Schedule: Monday-Friday 8am-5pm (hours can vary)

• Location: Onsite (in person) Los Angeles, Huntington Park, Montebello, Monterey Park, Glendale, and surrounding cities!

Float position that allows team members to pick up work assignments at multiple Optum sites.

Primary Responsibilities:

• Greets patients and directs them to appropriate departments

• Answers multiple phone lines, directs calls, and takes messages as needed

• Verifies patient information and insurance eligibility; collects payments

• Directs patients to complete forms and processes patient-related paperwork

• Informs provider's assistant of no-shows and cancellations

• Makes follow-up appointments for patients and calls patients to confirm appointments

• Contacts "bumped" patients and reschedules appointments as appropriate

• Performs various front-office duties in a fast-paced, customer-oriented clinical environment as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, GED, or equivalent experience

• 6+ months working in a customer service-based role

Preferred Qualifications:

• 1+ years of experience working in a customer service role

• 1+ years working in a healthcare office setting

• Bilingual English and Spanish

California Residents Only: The hourly range for California residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.