National Clinical Launch & Product Specialist

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting ~~~

JOB SUMMARY:

As a Clinical Launch Product Specialist, you will play a pivotal role in driving the successful introduction of MAKO robotic systems to healthcare facilities and providers. In this position, you will collaborate closely with healthcare professionals, hospital staff and cross functional teams to integrate MAKO into clinical practice. This role serves as a central point of contact to interpret customer needs, train surgeons and hospital staff, develop protocols and cover all related issues until the account is transitioned from the launch phase.

DUTIES & RESPONSIBILITIES:

Clinical Expertise

• Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications.

• Serve as a clinical resource to healthcare professionals, offering insights, training, and support.

??Training and Education:

• Deliver comprehensive training and education tailored to surgeons, nurses, and other clinical staff.

• Ensure that healthcare teams are proficient in MAKO technology, understand clinical benefits and have access to program resources.

?

Product Integration

• Collaborate with hospital administrators and surgical teams to plan and execute the seamless integration of Mako robotic technology into their surgical programs

• Provide on-site support during initial product launches and implementations.

?

Clinical Support

• Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako.

?

Customer Relationship Management

• Build and maintain strong relationships with healthcare providers and hospital staff.

• Understand customer needs and concerns and serve as their advocate within Stryker.

?

Compliance and Quality Assurance

• Ensure that all clinical practices related to Mako robotics comply with regulatory requirements and internal quality standards.

• Assist in maintaining product integrity and safety.

?

QUALIFICATIONS & WORK EXPERIENCE:

• Minimum 6 years of work experience required, including 3 or more years in healthcare.

• Minimum 3 years of experience with MAKO robotic applications.

• Strong knowledge of orthopedic surgery and robotic- assisted surgical technology and applications is required.

• Excellent interpersonal skills and persuasive communication skills.

• Ability to train and empower others with responsibilities

• Ability to travel extensively to support product launches and customer engagement.

• Problem-solving skills and the ability to make informed decisions under pressure.

• Success in introducing new technologies to the market is a plus.

$94,100.00 - $154,100.00 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (~~~)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at ~~~. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (~~~/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.