Pet Care Assistant

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

-Live and exemplify the Five Principles of Mars, Inc. within self and team.-Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.-Serve as support to the Client Services Coordinator, Veterinary Assistant and

Veterinary Technician.-Hold or restrain pets during examination, treatment, or inoculation.-Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.-Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).

-Bathe and dip pets when necessary to treat dermatological conditions (when

advised by veterinarian or veterinary technician.)-Clean the surgical suite and instruments.-Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.-Other job duties as assigned.

THE FIVE PRINCIPLES-Quality - The consumer is our boss, quality is our work and value for money is our goal.-Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.-Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.-Efficiency - We use resources to the full, waste nothing and do only what we can do best.-Freedom - We need freedom to shape our future; we need profit to remain free.

CAPABILITIES AND EXPERIENCE (CAN DO)-Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.-Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.-Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.-Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.-Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.-Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.-Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.-Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)-Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.-Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.-Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.-Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.-Independence - Able and willing to perform tasks and duties without supervision.-Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

-Ability to work at a computer for long periods of time.-Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)-Client needs and work volume may require more than 40 hours per week to

complete essential duties ofthis job. This position requires special hours including working weekends and evenings.-Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.-The noise level in the work environment is moderately high.-Requires sufficient ambulatory skills in order to perform duties while at hospital.

-Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.-Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.-Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.-Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.