Penske • Reading, PA 19601
Job #2674360574
Position Summary:
This position will maintain the ~~~ system for the Logistics team (the Customer Relationship Management system utilized by the company). This includes consolidating requirements from sales, leadership, and partner organizations to properly configure the system. This position will also analyze data from the system and other systems of record to provide leadership with information needed to make strategic decisions.
Major Responsibilities:
Provide Salesforce system administration support for Logistics
Work closely with cross functional teams to understand business processes, goals and gaps to implement solutions (e.g. automating and improving workflows, custom reporting, etc.) that address business needs
Provide end user support for Salesforce for Logistics, including responding to questions, system errors, system monitoring, and troubleshooting
Develop system strategies and implement enhancements while working with departments and third-party vendors to meet business needs.
Manage the implementation, testing, and documentation of all new processes and applications
Support workflow configurations and enhancements to support process changes
Ensure the proper planning, coordination, and implementation of new programs and enhancements
Develop custom reports and dashboards
Maintain knowledge of Salesforce and other system developments through participation in user group activities, knowledge exchange, and other related activities
Review Salesforce release documentation to fully understand new capabilities and perform testing in sandbox environment to ensure current functionality continues to work properly
Identify risks and opportunities for the implementation of any new functionality and integrations with other systems
Maintain a repository for integration technical specification documents and other workflow documentation for new and existing integrations
Other projects and tasks as assigned by manager
Qualifications:
2 - 5 years of experience with Salesforce and other business systems such as CRM, marketing automation and account management
Bachelor's degree preferred
Database management, specifically relational database expertise
Project Management experience and/or certifications preferred
Strong interpersonal skills and ability to work with cross-functional teams
Strong problem-solving skills including identification of root causes and plans for resolution
Strong time management, organizational and follow-up skills
Strong written and oral communication skills, including the ability to present project information to customers and all levels of management
Strong analytical skills: can understand complex data relationships and system technical requirements and also explain these things simply to others
Creative problem-solving skills and the ability to learn quickly
Advanced level proficiency with MS Office, specifically including Access, Excel and PowerPoint
Advanced in report writing, joining data & pivot tables - Knowledge of queries (SQL a plus)
Knowledge of programming languages a plus
Experience in documenting business process
Experience developing process improvement initiatives
Quality experience such as Lean, Six Sigma, CAP
Regular, predictable, full attendance is an essential function of the job.
Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Category: Sales/Business Development/Sales Management
Job Family: Information Technology
Address: 100 Kachel Boulevard
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2402845
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