Summer Seasonal Consumer Reservations Specialist(Onsite)

Position Summary:

Penske has an exciting summer seasonal opportunity to work as a Consumer Reservations Specialist during the months of May through August. In this role you will work with our consumer customers calling from across the country and who are looking for household truck rentals. You will listen to what the customer wants to accomplish. Through careful questioning it will lead to a clear recommendation. The Reservations Specialist will be empathetic and knowledgeable, always sensing the customer's confidence level resulting in a booked reservation or first call resolution. This is a customer service and sales role, and Penske is committed to providing callers legendary customer service.

Successful individuals for this role will have a positive attitude, strong phone skills, and the ability to multi-task by typing notes on a computer while conversing with customers.

Key Requirements:

• This position is an onsite role at 2675 Morgantown Road, Reading, PA 19607. Route 10, Green Hills.

• Must be available 40 hours per week, our operating hours are from 7:00 am to 12:00am Eastern time, shifts are typically 8 hours per day as Full-time.

• As part of your regular schedule, you will need to work a Saturday or a Sunday. If you prefer to work both, that is great!

• In the seasonal role, you are provided training as well as ongoing access to coaches and supervisors.

• Training classes are 4 weeks to include facilitator led, e-learning and on the job. Must be able to attend either the May 6th or May 28th start date.

• This opportunity will provide additional skills that will help you build your resume.

What Our Consumer Reservation Specialists Say About This Job:

• Penske is a great experience and can open many doors to anyone entering the workforce, Penske is a great company to work for.

• You need to have the ability to adapt and be versatile with each customer conversation. It's not just about renting trucks it's about creating that relationship.

• You must be good at numbers while being quick and efficient. In this role you will multi-task and need to remain composed in stressful situations

• This is a great company with great incentives for motivation plus monthly commission.

• You are supported by a manager, multiple supervisors with a supportive team environment. You are not micromanaged.

• Your call approach can be your own and still be in line with Penske goals.

Major Responsibilities:

• Take inbound calls and sell Penske truck rental services to customers.

• Handle high volume calls and chats daily, logging customer information, rental quotes, and notes in required systems.

• Place follow-up calls on qualified leads.

• Collaborate with Penske field locations, district offices, and management.

• Meet call quality standards.

• Resolve or escalate customer service issues.

• Meet performance metrics for call quality standards and revenue goals.

• Various duties as assigned to support the efficient operation of the call center.

• Other projects or tasks as assigned by supervisor.

Qualifications:

• High school diploma or equivalent required, and associate or bachelor's Degree preferred.

• Prior work experience with customer interactions over the phone or in person highly preferred.

• Strong communication skills, verbally over the phone demonstrating enthusiasm, great voice tone, and empathy. Bilingual Spanish verbal and written communication is a plus.

• Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange.

• Successfully follow a sales strategy to overcome customer objections and maximize revenue.

• Basic math, logic, geography, and problem-solving skills as well as the ability to follow specific instructions are also required.

• Regular, predictable, full attendance is an essential function of the job.

• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug

screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions.

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Keywords: Customer Service Jobs, CSR, Live Chat Agent, Customer Care Representative, Call Center Agent, Customer Service Agent, Customer Care Specialist, Inbound Sales Representative, Bilingual Call Center Representative, Telemarketer, Customer Care Advisor, Business Development Representative, Seasonal Job

Job Family: Customer Experience

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2400820