Systems Engineer - Remote Technical Escalation

Top Skills' Details

1. MCSE and a Bachelors Degree Required

2. Tier 2 and Tier 3 ticket escalation coverage - computer hardware / Software / Server / Network

3. Strong Networking experience.

Description

DUTIES AND RESPONSIBILITIES

Job descriptions describe the key areas of responsibility, but do not attempt to describe all activities or areas of responsibility. In most cases the description covers approximately 80% of an individual's daily, weekly or monthly job duties.

• Provide advanced technical support to the level II/III Help Desk and ensure that customer requests assigned to Technical Services are promptly resolved.

• Manage the design, layout and maintenance of all corporate data centers.

• Monitor existing and projected business needs against system capabilities and recommend enhancements, upgrades, and replacements as necessary.

• Identify and analyze technology trends and make recommendations to address these trends.

• Establish and maintain hardware and software standards, administrative policies and technical procedures.

• Keep supervisor and customers informed of all technical issues that adversely impact key business systems.

• Complete other related projects and tasks as assigned.

• Regular and punctual attendance is essential to the successful performance of this job.

SUPERVISORY RESPONSIBILITIES

Manage all aspects of assigned technical projects including requirements definition, solution evaluation, funding, scheduling, vendor coordination, design, installation, configuration, troubleshooting, repair, upgrade, and documentation. Provide leadership for subordinate technical services team members and related resources to promptly and cost-effectively address organizational computer, communication and support needs. Is responsible for the overall direction, coordination, and evaluation of this unit.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

EDUCATION/ EXPERIENCE

• Bachelors degree in Information Systems or Computer Science and MCSE certification desirable. Three years of hands-on support experience with computer hardware, software and network cabling in a complex networked environment. Three years of supervision experience, preferably in a technical support environment. Two years of experience with Microsoft operating systems and applications. A technical working knowledge of telecommunications lines and devices.

Skills

Windows, MCSE, server, network, tier II/III technical support

Additional Skills & Qualifications:

The client has someone out on leave and they don't know if that person is going to come back. It would be temp to start. Cant promise full time, but it would at least be 6 months. Need a MCSE and bachelors degree. If it was to go full time it would be 100-110K. . The role is really Sr Helpdesk escalation with some Server and Network focus.

Experience Level

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.