Technical Service Representative - Customer Support

Adecco is partnering with a commercial equipment manufacturer in search of a Technical Service Representative to represent their brand and products in Orange County, CA. This is a full time, permanent employment opportunity. If you meet the qualifications below, apply now.

Responsibilities for the Technical Service Representative position include:

• Responsible for customer tests, installation, and showcasing of the company's products and to assist in the creation of samples for customers.

• Frequent traveling for the installation of equipment and inspection of machines, products, processes.

• Responsible for customer tests, preparation for product testing, including purchasing ingredients, machine set up, quality control, and reporting in order to provide better quality of products by using company equipment.

• Correspond to customer's questions/claims about anything technical by phone or email.

• Arrange packing and shipping of samples, machines and parts.

• Ensure all lab machines, equipment, supplies, ingredients, and area are kept clean and organized.

• Submit trip reports (hand over certification with customer's signature and expense report)

• Attend exhibitions, local seminars, etc. when necessary to showcase company products.

• Send daily short reports to manager by email even if the manager is out the office and if on a business trip. Please cc all Technical Dept employees on all reports.

• Correspond to customer's questions/claims about anything technical by phone or email.

• Submit trip reports (hand over certification with customer's signature and expense report)

• Order ingredients, supplies, etc.

• Help with other office work.

• Performs special projects and other miscellaneous duties as assigned.

• Maintains high ethical standards in the work place.

• Maintains good communication with management, other staff, and outside contacts.

• Complies with all company policies and procedures.

• Responsible for maintaining a clean and safe working area.

Qualifications

• Associates degree (AA) of Bachelor's degree (B.A) from a two or four years college or university; or equivalent combination of education and experience is preferred.

• Experience in customer service is preferred.

Salary and Benefits

• Total compensation up to $47,000 in the first year

• The company provides Medical, Vision, Dental, Life Insurance, and Paid Time Off

• Expense Reimbursement

Pay Details: $43,000.00 to $47,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.